Buyer Protection Policy

# Buyer Protection Policy ## Buyer Cancellation Fee If the item matches its listing and the buyer cancels, refuses to complete the purchase without a qualifying issue, or fails to attend the agreed pickup, East Texas Price War may deduct 3.5% of the purchase price from the buyer's refund, up to a maximum of $9.99. No fee applies when the cancellation results from seller fault, a materially misrepresented item, an approved safety concern, or another qualifying issue under this policy. ## When the Buyer Cancellation Fee applies - **Buyer changes their mind:** the fee applies. - **Buyer refuses an accurately described item:** the fee applies after verification. - **Buyer no-show:** the fee applies after the seller documents attendance. ## When no fee applies (full refund) - The item is misrepresented, damaged, incomplete, counterfeit, unsafe, or unavailable. - The seller no-shows. - An approved safety concern exists. - The cancellation is mutual. - The seller cancels without a valid reason (the buyer receives a full refund; the seller is charged the cancellation fee instead). ## Disputes If the parties disagree about responsibility, an admin reviews the evidence before any fee is retained. ## Seller cancellations If a seller cancels without a valid reason, they are charged through the same cancellation process. The charge appears as an owed amount on their account which must be paid before initiating any further listings. If a seller with a due amount attempts to purchase an item as a buyer, that charge is added to the purchase and labeled "Prior Cancellation Charge," increasing the purchase amount. ## Seller fee on completed sales Completed sales are subject to a 7% platform fee on the seller, capped at $99 per transaction. This is separate from the Buyer Cancellation Fee. ## Refund receipt When a refund is issued, the buyer sees: - Original payment - Buyer Cancellation Fee (if any) - Refund amount - Cancellation reason - Decision status